Skip to content
    English

    Lead Voice of Customer (VoC)Insight Specialist

    • On-site
    • Back Office Verizon Staff Position

    🌟 Why Join Allied Global?

    Build your career with an international company that promotes from within.

    People First

    Enjoy recognition, growth, and long-term stability.

    Job description

    About the Role

    We’re looking for a Voice of Customer (VoC) Lead Data Analyst to join our Business Intelligence team and help us turn customer feedback into actionable insights.

    You’ll be responsible for analyzing survey results (NPS, CSAT, CES), combining them with internal data, and providing reports and recommendations that improve customer satisfaction and reduce detractors.

    If you love working with data, Excel dashboards, and visual tools like Power BI , SQL this role is for you!

    What You’ll Do

    • Analyze and cross-reference data from customer surveys and internal systems.

    • Build and maintain Excel and Power BI dashboards with key VoC metrics and trends.

    • Identify patterns and insights that help improve the customer experience.

    • Support decision-making through clear, data-driven reports and presentations.

    • Collaborate with the Voice of Customer Insights Analyst and other teams to drive process improvements.

    • Maintain accuracy and consistency of all VoC data and reports.

    What We’re Looking For

     Bachelor’s degree in Business,  Statistics, or a related field.
    3+ years of experience in data analysis, business analytics, or reporting roles.
    Advanced Excel skills (pivot tables, formulas, charts, automation).
    Basic knowledge of Power BI and SQL (comfortable running queries and building simple dashboards).
     Strong analytical mindset, attention to detail, and ability to translate data into stories.
     Excellent communication and organizational skills.
     Bilingual (English/Spanish) preferred.

    Nice to Have

    Experience with customer satisfaction metrics (NPS, CSAT, CES) or survey data.
    Experience in     Customer Experience, VoC, or BPO environments.
    Knowledge of Google Suite and data visualization best practices.

    Key Skills

    Excel | Power BI | SQL | Data Analysis | Reporting | Customer Insights | NPS | CSAT | Data Visualization | Problem Solving

     

    Job requirements

    What We’re Looking For

     Bachelor’s degree in Business,  Statistics, or a related field.
    3+ years of experience in data analysis, business analytics, or reporting roles.
    Advanced Excel skills (pivot tables, formulas, charts, automation).
    Basic knowledge of Power BI and SQL (comfortable running queries and building simple dashboards).
     Strong analytical mindset, attention to detail, and ability to translate data into stories.
     Excellent communication and organizational skills.
     Bilingual (English/Spanish) preferred.

    Nice to Have

    Experience with customer satisfaction metrics (NPS, CSAT, CES) or survey data.
    Experience in     Customer Experience, VoC, or BPO environments.
    Knowledge of Google Suite and data visualization best practices.

    Key Skills

    Excel | Power BI | SQL | Data Analysis | Reporting | Customer Insights | NPS | CSAT | Data Visualization | Problem Solving

     

    or

    Allied Global logoHomepage