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Medical Appointment Setter

Customer Service

Job description

Role Description (Job Purpose)

Are you ready to make a difference in the healthcare industry? Allied Global is seeking a dedicated and detail-oriented individual to join our dynamic Customer Service department as a Medical Appointment Setter. In this role, you will play a crucial part in ensuring the smooth operation of our medical facilities by efficiently scheduling appointments for patients.

Scope of Support:

  • Outbound Calls
  • Inbound Calls
  • E-mail

Primary Responsibilities and Duties:

  • Place calls to patients with pending appointments using remission information provided by health care provider
  • Handle incoming calls from patients and healthcare providers, making every interaction count
  • Accurately schedule and reschedule medical appointments, ensuring optimal patient care
  • Verify patient information and update records as necessary, maintaining data accuracy
  • Provide exceptional customer service by addressing inquiries and concerns with empathy and professionalism
  • Collaborate with our dedicated medical staff to ensure appointment availability, contributing to efficient patient flow
  • Maintain confidentiality and adhere to HIPAA regulations, safeguarding patient privacy

What we offer? Work Conditions

  • Permanent contract
  • Free transportation within the city skirts
  • Discount programs for all our Allies
  • Hiring Bonus
  • Referral Bonus
  • Growth & Promotion opportunities
  • Health insurance
  • Free health care on site
  • Free mental health care

Job requirements

Qualifications & Requirements:

  • C1 English Level (85%-100%)
  • 18+ years old
  • Prior experience in a customer service role, where you have honed your communication and problem-solving skills (Optional)
  • Excellent communication and interpersonal skills, allowing you to build rapport with patients and healthcare providers
  • Strong attention to detail and organizational abilities, ensuring accurate and efficient appointment scheduling
  • Proficiency in using scheduling software and computer systems, enabling you to navigate our advanced technology
  • Ability to multitask and work in a fast-paced environment, thriving under pressure
  • Knowledge of medical terminology is a plus, giving you an edge in understanding patient needs

If you are a motivated individual with a passion for providing exceptional customer service in a healthcare setting, we invite you to apply for the Medical Appointment Setter role at Allied Global. Join our team and be part of a rewarding journey towards improving the patient experience!