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🚀 Join the Future of Innovation at Allied Global 🌍✨

Allied Global is expanding, creating new opportunities for talented professionals like you! If you have advanced English skills, experience with digital platforms, and a passion for quality service, this is your chance to be part of a team that drives innovation and continuous improvement.

You’ll collaborate across teams to implement strategic solutions that enhance the customer experience. 💡🔝

💼 Ready for the challenge? Apply today and be part of the transformation! 🚀

Role Highlights

1️⃣ Contact Voice - Automation
📌 Optimization of voice platforms through IVR and Voice AI.
🔍 Ideal profile: IVR specialists, data analysts, voice platform consultants.

2️⃣ Contact Voice - Routing Optimization
📌 Design and optimization of call routing strategies in Avaya, Cisco, and similar platforms.
🔍 Ideal profile: Network engineers, telecommunications experts, routing analysts.

3️⃣ Conversational Channels - Platform Optimization
📌 Enhancement of chatbots and omnichannel strategies (SMS, WhatsApp, Apple Business Chat).
🔍 Ideal profile: Chatbot development specialists, digital customer experience experts.

4️⃣ Channel Operations - Agent Desktop Tools
📌 Design and modernization of agent desktop tools (Salesforce, LivePerson).
🔍 Ideal profile: CRM specialists, agent support consultants, project leaders.

What Are We Looking For?

✅ Relevant technical experience in the mentioned areas.
✅ Passion for improving customer experience and optimizing processes.
✅ Analytical skills and the ability to collaborate with cross-functional teams.