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Customer Support and Compliance Specialist

On-siteHNL 14,640 - HNL 17,400 per monthAugmented Talent

Job description

As a Customer Support & Compliance Specialist, you will be responsible for providing exceptional customer support and ensuring compliance with Anti-Money Laundering (AML) regulations. This role combines customer service excellence with KYC operations, playing a crucial part in maintaining a secure and positive user experience.

Key Responsibilities:

Customer Support Tasks:

  • Provide global customer support 24/7, including online chat and voice services.
  • Manage back-office tickets and handle customer inquiries via email and online tools.
  • Support business units with customer liaison and accurate documentation.
  • Address customer complaints and special cases.

Compliance Specialist Tasks:

  • Strong technical communication and interpersonal skills
  • Proven experience and knowledge in Anti-Money Laundering regulations,
  • Effective and clear communicator
  • Verify client addresses against application forms and document the results.
  • Conduct KYB screenings and provide daily or weekly updates to stakeholders.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-growing, innovative industry.
  • Professional development and career advancement opportunities.
  • Collaborative, inclusive, and dynamic work environment.

Job requirements

Customer Support

● Minimum 1-year experience in customer service, preferably in finance or E-commerce


● High level of honesty and integrity. Proactive and meticulous.

● A sense of responsibility and team work spirit.

● Ability to work under pressure, strong communication skills and exceed beyond expectation.

● Positive about the crypto industry.

● Proficient in English language.

● Willing to work shift.

Compliance Specialist

● Strong technical communication and interpersonal skills

● Proven experience and knowledge of Anti-Money Laundering regulations,

● Experience in risk, compliance, fraud, operation, or regulatory functions is preferred

● Highly adaptable and have the ability to multi-task and coordinate projects (if required)

● Effective and clear communicator

● Fluent in English

● Willing to work shift