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Augmented Talent Positions

  • On-site
  • COP 3,000,000 - COP 3,300,000 per month
  • Call Center English

Job description

1. As a Customer Support & Compliance Specialist, you will be responsible for providing exceptional customer support and ensuring compliance with Anti-Money Laundering (AML) regulations. This role combines customer service excellence with KYC operations, playing a crucial part in maintaining a secure and positive user experience.

Customer Support Tasks:

  • Provide global customer support 24/7, including online chat and voice services.
  • Manage back-office tickets and handle customer inquiries via email and online tools.
  • Support business units with customer liaison and accurate documentation.
  • Address customer complaints and special cases.

Compliance Specialist Tasks:

  • Strong technical communication and interpersonal skills
  • Proven experience and knowledge in Anti-Money Laundering regulations,
  • Effective and clear communicator
  • Verify client addresses against application forms and document the results.
  • Conduct KYB screenings and provide daily or weekly updates to stakeholders.

Job requirements

● Proficient in the English language.

● Willing to work shift.

● High level of honesty and integrity. Proactive and meticulous.

● A sense of responsibility and teamwork spirit.

● Ability to work under pressure, strong communication skills and exceed expectations.

● Strong technical communication and interpersonal skills

● Effective and clear communicator

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