Augmented Talent Positions

1. As a Customer Support & Compliance Specialist, you will be responsible for providing exceptional customer support and ensuring compliance with Anti-Money Laundering (AML) regulations. This role combines customer service excellence with KYC operations, playing a crucial part in maintaining a secure and positive user experience.

Customer Support Tasks:

• Provide global customer support 24/7, including online chat and voice services.
• Manage back-office tickets and handle customer inquiries via email and online tools.
• Support business units with customer liaison and accurate documentation.
• Address customer complaints and special cases.

Compliance Specialist Tasks:

• Strong technical communication and interpersonal skills
• Proven experience and knowledge in Anti-Money Laundering regulations,
• Effective and clear communicator
• Verify client addresses against application forms and document the results.
• Conduct KYB screenings and provide daily or weekly updates to stakeholders.

● Proficient in the English language.

● Willing to work shift.

● High level of honesty and integrity. Proactive and meticulous.

● A sense of responsibility and teamwork spirit.

● Ability to work under pressure, strong communication skills and exceed expectations.

● Strong technical communication and interpersonal skills

● Effective and clear communicator