Bilingual CSR BAQ – ADA Support

Role Description (Job Purpose)

Your role as a Customer Service Representative consists in providing an excellent experience to the customer by placing selling points towards the different product options as well as guiding the customers through a complete array of services accessible to them. You must be knowledgeable of the products to provide a complete and satisfying customer service experience.

Primary Responsibilities and Duties:

Answer incoming phone calls from customers and identify the type of assistance the customer needs.

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.

Resolve a problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up.

The Company you will work for is equipping families with products that keep kids safe while still connecting them to friends and family. This results in freeing up time to experience the world in a positive way.

Requirements

• B2+ English level

• High School diploma

• Customer Service experience

• Strong computer skills with MS Office experience and the ability to navigate multiple systems at once

• Strong written/verbal communication experience

• Strong Customer Service skills

Soft Skills

• Willingness to learn and a passion for helping people

• Strong attention to detail and follow through

• Flexibility to adapt to changes in a growing organization

• Self-motivated, positive attitude, and a love for hard work

Working Conditions

• Growth and promotion opportunities

• Free health care on site

• Free mental care

• Great working environment.