Job description
We are seeking a dynamic individual to fill the role of Clinical Care Representative. The ideal candidate will excel in both customer service and language interpretation, with a focus on assisting individuals navigating the complexities of health insurance and medical claims.
This position requires clear communication skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Respond to inquiries and provide assistance to individuals navigating health insurance and medical claims processes.
- Conduct outbound calls to patients, facilitating communication and ensuring accurate documentation of accounts.
- Assist patients in understanding insurance coverage, benefits, and claim statuses.
- Collaborate with insurance representatives and medical professionals to ensure accurate and timely processing of claims.
- Maintain professionalism and empathy while engaging with individuals facing medical challenges.
- Demonstrate proficiency in conducting conference calls and escalating inquiries as needed to ensure resolution.
Job requirements
Requirements:
- Fluent in English with minimal accent, possessing strong interpersonal skills to establish rapport and build trust with clients over the phone.
- Clear communication abilities and adeptness in documenting accounts accurately.
- Exceptional attendance and punctuality, recognizing the impact on performance and bonus potential.
- Ability to manage a high volume of accounts in a fast-paced environment, prioritizing quality while meeting daily quotas.
- Demonstrated professionalism and assertiveness in handling calls, maintaining control and focus throughout conversations.
- Strong customer service experience, displaying empathy and proactivity in assisting clients through challenging situations.
- Emotional intelligence and resilience to engage effectively with individuals coping with illness or loss.
- Medical office experience is beneficial but not required, as training will be provided.
What we offer? Work Conditions
- Permanent contract
- Weekly payments
- Discount programs for all our Allies
- Growth & Promotion opportunities
- Health insurance
- Free mental health care
or
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