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Collections Specialist

On-siteAugmented Talent

Job description

Collections Specialist

Job Summary

As a Collections Specialist at Medical Data System, you will play a crucial role in contacting patients by telephone to address their accounts, ensuring the timely collection of past-due balances. Your responsibilities include answering patient account inquiries, facilitating alternative payment plans, and maintaining accurate patient account records. 


  • Contact patients by phone to address overdue balances.
  • Respond to patient inquiries regarding their accounts.
  • Assist in setting up alternative payment plans when necessary.
  • Maintain accurate and updated patient account records.
  • Address and resolve third-party payer issues.

Job requirements


  • Self-motivated with strong communication skills.
  • Strong work ethic and a desire to achieve both individual and team goals.
  • Logical thinker with the ability to evaluate accounts for potential issues.
  • Comfortable and confident in requesting payments over the phone.
  • Punctual and professional demeanor.
  • Demonstrate flexibility in adapting to changes.
  • High school diploma or GED.
  • Experience and knowledge of medical collections are advantageous.

Schedule: Monday to Friday, 9 AM – 7 PM (Guatemala Time)

Location: On-site (Zone 4, Guatemala City)

Salary: Q 6,200 + up to $700 in commissions

Join our dynamic team at Medical Data System, where your contributions make a difference in ensuring the financial health of our organization. If you are a motivated individual with a keen eye for detail and a passion for achieving results, we invite you to apply for this exciting opportunity.